Terms and conditions
Ordering
- Rose Blake is dedicated to your total satisfaction. If you have any suggestions or comments please contact us directly.
- Orders are accepted subject to availability. In the event that a product is unavailable when you place your order we will contact you to arrange replacement or another acceptable arrangement for the completion of your order.
- We reserve the right not to accept an order.
- You can make Credit Card orders through the secure PayPal transaction system where available.
- We also accept payment by check and your order will be dispatched when payment has been cleared into our bank account.
- If you wish to make payment by cheque or other means please contact us directly by email with your requirements.
- We deliver to UK including the Channel Islands, Isle of Man, Northern Ireland and Scottish Highlands and Islands.
- We also deliver to Europe, USA and Japan. Postage is quoted separately.
- If you wish to make an International Order to other areas, please contact us directly by email with your requirements.
Privacy
- Rose Blake is committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 & subsequent revisions thereof).
Delivery
- Postage & packing to the UK is from £3.00 for a single item with free delivery on orders over £80.00
- Postage & packing to Europe is £6.00, to USA £8.00 and to Japan £8.00
- Orders are delivered by First Class Postage to the UK, including the Channel Islands, Isle of Man, Northern Ireland and Scottish Highlands and Islands.
- Delivery will be in the manner and time as agreed with Rose Blake but Rose Blake will not be responsible for any variation caused by circumstances beyond its control.
- We aim to process and dispatch all orders as quickly as possible once payment has been received.
- Delivery will usually be made within 3 working days after dispatch.
Prices
- All our prices are in pounds sterling and are not subject to VAT.
- Promotional offers and prices are as stated, with no further discounts available.
Title
- Goods supplied by Rose Blake shall remain the property of Rose Blake until the full purchase price has been paid.
- In the case of any re-sale of the goods, or part thereof, you agree to hold the full proceeds of sale in trust for us on our behalf.
Returns
- We will provide a full refund or replacement for any goods that are faulty.
- This does not affect your statutory rights.
- We may require faulty goods to be returned to us and will arrange this as necessary at your convenience.
Claims
- All goods purchased from Rose Blake must be examined on arrival and any discrepancies or faults notified in writing to Rose Blake within 7 days by the recipient.
- Non-delivery of goods must be similarly notified in writing within 14 days of your order. Rose Blake cannot entertain claims when these conditions have not been met.
Cancellations and complaints
- You may cancel your order within 7 working days of receiving the goods and must notify us in writing or by email should you wish to do so.
- Should you decide to cancel, all charges to you will be refunded. The goods should be returned in merchantable, unused and re-saleable condition to Rose Blake.
- Return carriage costs are your responsibility, except when substitute goods are returned. If goods are found to be genuinely faulty we will reimburse return costs.
- You must take reasonable care of all goods whilst in your possession and make arrangements for their return as soon as is practicable.
- In the event of complaint please contact us in the first instance by email with full details of your complaint.
- All complaints will be acknowledged within 48 hours and you can expect a full resolution of your complaint within a further 72 hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential and will be attended to by a senior manager.
- Rose Blake is dedicated to your total satisfaction. If you have any suggestions or comments please contact us directly.
Correspondence and Contact details
07729204508
If you have any further questions please do not hesitate to contact us and we will be happy to help you in any way we can.
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